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tour topics

  Overview & Introduction
  Dashboard Central
  Advanced Interface Design
  Personalizing your Experience
  Customer Data Pages
  Advanced Searches
  Quick Searches
  Dynamic & Static Lists
  User Defined Fields - UDFs
  Batch Assignments
  Exporting Customers
CSR Functionality
  Email & Inquiry Management
  Auto Responders
  Broadcast Email
  More to come...
  End the Tour



CSR functionality


Touché will support Customer Service Rep (CSR) functionality to include issue tracking and management, email communications, etc. 

The first release on 9-20-2010 is focused on the core customer functionality, data mining and business intelligence so you have the ability to create segments and lists for marketing/broadcast email purposes. 

The second release slated for end of November will be the CSR release.

More info to come...

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