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CSR Functionality
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CSR functionality

 

Touché will support Customer Service Rep (CSR) functionality to include issue tracking and management, email communications, etc. 

The first release on 9-20-2010 is focused on the core customer functionality, data mining and business intelligence so you have the ability to create segments and lists for marketing/broadcast email purposes. 

The second release slated for end of November will be the CSR release.

More info to come...

 
 
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